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FLEX Pilot Reaches End of Testing


VTA would like to thank all the passengers who helped test our FLEX pilot program for “On-Demand” transit.  Our 6-month trial will come to an end July 1. 

This was a pilot to test the viability of an on-demand transit service and the software to support it.

Through this innovative pilot we learned a great deal about the opportunities that exist to apply the on-demand software and service model and how we can integrate it into VTA’s transit services. And those who rode the service seems to love it! 

Moises Olmedo, a software engineer at Cisco said “It’s perfect. I just walk outside my home, and the bus takes like five minutes to get there.” Other customer reviews through app post-ride ratings included this: "Great driver, great customer service, true professional."

We would like to thank Ridecell, our software provider, for their hard work on this project, and we look forward to continue exploring ways to apply technology to other concepts within public transportation.

Those who signed up for the service will be receiving a link to a survey regarding your experience using FLEX. Your input will be very valuable in helping us plan for future applications. 

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