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Paratransit Statistics

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    PARATRANSIT  FY 2015
Annual
FY 2016
Annual
FY 2017
Annual
FY 2018
II Quarter
Met Goal? FY 2018 Goals
    Passengers per Revenue Hour³  2.60 2.20 1.70 1.69 No >=                       2.00
    Net Cost per Passenger $24.22 $30.24 $39.34 $36.23 YES <=                   $38.00
    Ontime Performance  96.5% 90.9% 91.9% 87.0% No >=                   92.0%
    OTP First Pick-Up3 -- -- -- 98.6% YES >=                   95.0%
    OTP Be There By Time3 -- -- -- 87.5% No >=                   90.0%
    Excessively Late Trips 3 -- -- -- 0.01% YES <=                   0.01%
    Missed Trips 3 -- -- -- 334 No <=                            0
    Complaints per 1,000 passenger Trips 0.47 0.68 100.0% 0.11 YES <=                         1.0
    Calls Response Time (minutes)³ 1.36 0.97 0.17 2:39 No <=                       1:30
    Abandoned Telephone Calls 3 1.14 1.40 1.03 11.0% No <=                     3.0%
    ADA Eligibility Certification within 21 Days 100.0% 100.0% 1.00 100.0% YES =                    100.0%
    Preventative Maintenance Inspections Ontime 100.0% 100.0% 1.00 100.0% YES =                    100.0%
    Preventable Accidents (per 100,000 Revenue Miles)3 -- -- -- 0.65 YES <=                       0.75
 Note: Ridership goals were developed using budget projections.
3 New ADA Paratransit Performance Indicators for Paratransit effective FY 2018