Frequently Asked Questions
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Q: Can an individual purchase Eco Pass? A: Only employers can purchase Eco Pass. Employers enter an agreement wtih VTA to provide Eco Pass to all their employees. Q: Can we purchase Eco Passes only for employees who are already regular transit users? A: Employers must buy one pass for every full-time, permanent employee at a given work site. The deeply-discounted prices were structured to offer employers a cost-effective way to provide transit passes as an employee benefit. Eco Pass encourages employees who don't use public transit to change their commute patterns. Q: Does Eco Pass cover VTA Express Buses? A: Yes, Eco Pass covers all VTA Buses, including the 12 VTA Express Lines which provide fast, direct transportation to major Silicon Valley employment centers. Q: Our night shift employees don't use public transit as much as the day shift. Can we buy Eco Passes for only our day shift? A: Yes, you can choose which shifts you want to include in the program. Q: What happens when an employee leaves the company? A: Just return the departing employee's pass. We'll send you one new pass for each one returned. Q: I have employees who may be eligible for paratransit service. Who should they contact for more information? A: Employees should contact Outreach at (408) 436-2865 (TDD only: (408) 436-0155), to begin the certification process for ADA Paratransit service eligibility.
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