Accessible Services: Securement Requirements for Mobility Devices
Get Hooked on VTA!
Effective January 1, 2007, all mobility devices must be secured on VTA buses.
Please take a few minutes to learn about the new securement policy and the mobility device marking and tether strap program.
What to Expect
Passengers’ mobility devices must be secured every time they ride a VTA bus. Bus operators are responsible for ensuring that mobility devices are properly secured, even if the passengers’ attendant secures the device.
VTA also recommends, but does not require, the use of lap belts and shoulder harnesses.
How does the securement equipment work?
VTA uses a four-point securement system for mobility devices on all buses. This means that a mobility device must be secured with two hooks in the front and two hooks in the back. The hooks are connected to straps that are attached to the floor of the bus. The securement system is self-tightening to prevent any slack in the straps which will keep the mobility device stationary.
Will passengers be late to where they want to go?
No. Passenger safety is our first priority. VTA coach operators have been trained to secure mobility devices safely, effectively, and quickly to prevent schedule delay. Passengers can contact VTA to have their mobility devices marked and/or have tethers installed, making securing the mobility device even quicker.
What if the mobility device cannot be secured?
Operators will make every effort to secure mobility devices but if devices cannot be secured, passengers will be allowed to travel to their final destinations.
Get the Facts!
Is it a violation of the ADA to require a passenger’s mobility device to be secured?
No. In accordance with Federal Transit Administration regulations, transit agencies can require mobility devices to be secured as long as the agency has established such a policy.
ADA mobility device information:
Transit vehicles are built in accordance with the guidelines of the Americans with Disabilities Act of 1990 (ADA). Mobility devices with their occupants may board VTA buses and light rail vehicles if they fit on, are supported by a lift or ramp, and can be maneuvered in and on the bus or train.
- A mobility device is a mobility aid belonging to any class of three or more wheeled devices, usable indoors, designed for and used by individuals with mobility impairments, whether operated manually or powered.
- Passengers may board separately from their mobility devices so long as they are able to control the movement of the devices during the boarding process. VTA Coach and Light Rail Operators are not permitted to assist passengers maneuver their mobility devices. All mobility device securement rules will be enforced regardless of whether passengers board while in, or separate from, their mobility devices.
Get Hooked on VTA!
VTA’s securement policy is mandatory, but the option to have tethers installed is voluntary. Passengers are encouraged to take advantage of this program so that coach operators and/or attendants can quickly identify where to attach securement hooks.
Trained VTA employees will:
- Examine the mobility device to determine the best four points for securement.
We’re Coming to Your Neighborhood!
Passengers with mobility devices can drop-in to pre-designated sites to have their mobility devices pre-marked for securement. Please call VTA’s Customer Service department at (408) 321-2300, or TTY only at (408) 321-2330.
Practice Boarding at your Leisure!
Passengers with mobility devices who have never used the bus or have not used it in a while will now have the opportunity to practice maneuvering on and off a coach. To schedule an appointment call VTA’s Accessible Services department.
Your safety is our priority!
To Reach Us...
To schedule an appointment to tether mobility devices or for trip planning or other route information, contact:
VTA Customer Service Call Center .....(408) 321-2300
From 650 area code and South Santa Clara County toll area ...(800) 894-9908
Listen to recorded route and schedule information
- 24 hours a day
- English, Spanish
- Speak with an Information Service Representative
Weekdays: 6 a.m. – 7 p.m.
Saturday: 7:30 a.m. – 4 p.m.
Hearing Impaired (TTY only) . . . . ...(408) 321-2330
First Street Headquarters
3331 North First Street and River Oaks (Bldg. B - Lobby)
8 am - 4:30 pm Monday - Friday
Downtown Customer Service Center
55-A West Santa Clara Street San Jose, CA 95113
9am - 6 pm Monday - Friday
Bus Bridge due to Rail Construction at Tasman and Old Ironsides: Day and night work, January 27-28, 2018
Reroute of Downtown San Jose Lines: due to Women's March 1/20
Temporary Bus Stop Closure on Santa Clara Street at 7th: Bus stop at Santa Clara & 7th Street to be closed temporarily for construction.
Road Lane Closures on E Brokaw Rd. at N First Street, January 16-22, 2018: E Brokaw Rd. Rail Repair and Lane Closures at N First Street, Day and Night from January 16-22, 2018