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Tips for Riding on VTA Buses - Passenger


10. Passenger Issues Line

If you are not satisfied with your trip, please report any concerns to VTA Customer Service at (408) 321-2300, TDD (408) 321-2330, or from the 650 area code and South Santa Clara County only (800) 894-9908, or report online at Tell Us Online.

Bus Number locations on bus rear, bus front, inside at front of bus, Route Number on  bus front, Badge Number on driver's shoulder patch

Please provide the pertinent details for us to investigate, such as: bus number, bus route, time of travel, direction of travel, boarding location and driver badge number when possible. These facts help pinpoint the incident for accurate follow up.

Bicycles on rack on bus front

By the way, did you know you can travel with your bicycle aboard VTA vehicles? Each bus has a rack on front for two bikes. For information about this option, please go to:

VTA Bike Information


Text "VTA wants you to have a safe and pleasant ride.  Let us know about your experience.  We're here to make it a pleasurable one!"

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Notices & Service Alerts

Last update: 04/24/2018

Light Rail Service Impacts, 5/6/18: Bus bridge between Baypointe and Civic Center stations, serving all light rail stations in between.

Temporary Bus Stop Closure: For line 13 near Via Valiente

Temporary Bus Stop Closure: for line 42 in San Jose 4/17 - 4/27

Temporary Bus Stop Closure: for line 66, 72, 73, 82 in Downtown San Jose through August 2019