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(408) 321-2300

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Home>Getting Around>Riders Tips>Tips for Riding on VTA Buses - Passenger

Tips for Riding on VTA Buses - Passenger

 

10. Passenger Issues Line

If you are not satisfied with your trip, please report any concerns to VTA Customer Service at (408) 321-2300, TDD (408) 321-2330, or from the 650 area code and South Santa Clara County only (800) 894-9908, or report online at Tell Us Online.

Bus Number locations on bus rear, bus front, inside at front of bus, Route Number on  bus front, Badge Number on driver's shoulder patch

Please provide the pertinent details for us to investigate, such as: bus number, bus route, time of travel, direction of travel, boarding location and driver badge number when possible. These facts help pinpoint the incident for accurate follow up.

Bicycles on rack on bus front

By the way, did you know you can travel with your bicycle aboard VTA vehicles? Each bus has a rack on front for two bikes. For information about this option, please go to:

VTA Bike Information

 

Text "VTA wants you to have a safe and pleasant ride.  Let us know about your experience.  We're here to make it a pleasurable one!"

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Notices & Service Alerts

Last update: 01/19/2018

Bus Bridge due to Rail Construction at Tasman and Old Ironsides: Day and night work, January 27-28, 2018

Reroute of Downtown San Jose Lines: due to Women's March 1/20

Temporary Bus Stop Closure on Santa Clara Street at 7th: Bus stop at Santa Clara & 7th Street to be closed temporarily for construction.

Road Lane Closures on E Brokaw Rd. at N First Street, January 16-22, 2018: E Brokaw Rd. Rail Repair and Lane Closures at N First Street, Day and Night from January 16-22, 2018