Skip to Main Content Skip to Side Navigation Skip to Top Navigation
Customer Service Photo

Contact Me


Customer Service

(408) 321-2300

customer.service@vta.org


Home>Getting Around>Riders Tips>Tips for Riding on VTA Buses - Passenger

Tips for Riding on VTA Buses - Passenger

 

10. Passenger Issues Line

If you are not satisfied with your trip, please report any concerns to VTA Customer Service at (408) 321-2300, TDD (408) 321-2330, or from the 650 area code and South Santa Clara County only (800) 894-9908, or report online at Tell Us Online.

Bus Number locations on bus rear, bus front, inside at front of bus, Route Number on  bus front, Badge Number on driver's shoulder patch

Please provide the pertinent details for us to investigate, such as: bus number, bus route, time of travel, direction of travel, boarding location and driver badge number when possible. These facts help pinpoint the incident for accurate follow up.

Bicycles on rack on bus front

By the way, did you know you can travel with your bicycle aboard VTA vehicles? Each bus has a rack on front for two bikes. For information about this option, please go to:

VTA Bike Information

 

Text "VTA wants you to have a safe and pleasant ride.  Let us know about your experience.  We're here to make it a pleasurable one!"

First pageFirst Page Previous pagePrevious Page      

Notices & Service Alerts

Last update: 10/19/2018

Temporary Bus Stop Closure: for line 22 in Sunnyvale 10/23 - 9/1/2019

Temporary Bus Stop Relocation: for lines 88, 88L & 88M 10/15 - 11/2

Long term reroute for line 25: due to construction at Valley Medical Center in San Jose 10/15

Permanent Bus Stop Closure: for lines 63, 64, 65, 72, 73, & 81 10/2