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(408) 321-2300

customer.service@vta.org


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Reasonable Modifications/Accommodations

VTA accommodates passengers with disabilities using bus and light rail services by making reasonable modifications to operating policies, practices and procedures upon request in accordance with the United States Department of Transportation’s Final Rule to 49 CFR Parts 27 and 37.

Reasonable modifications may include helping passengers insert money into fare boxes, allowing passengers to eat, drink or take medicine aboard a transit vehicle to avoid a medical problem, and permitting passengers to board separately from their mobility devices when the passenger can control the movement of the device.

Passengers may request modifications in advance, or at the time they are needed. Passengers are not required to say “Reasonable Modification” when asking for an accommodation. VTA staff will work with passengers to find an alternative approach to accommodate their accessibility needs, if a request for a policy, practice, or procedural modification cannot be fulfilled.

To make a request for a reasonable accommodation, please use the on-line feedback form, or contact VTA Customer Service.

Customer Service:
(408) 321-2300
Automated information available
24 hours in English and Spanish
(800) 894-9908 outside Santa Clara County
(408) 321-2330 TTY
customer.service@vta.org

VTA Reasonable Accommodation Policy/Procedure

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