Skip to Main Content Skip to Side Navigation Skip to Top Navigation
Customer Service Photo

Contact Me


Customer Service

(408) 321-2300

customer.service@vta.org


Home>Getting Around>Riders Tips>Help & Contacts

Help & Contacts

VTA Information Service Representatives can answer your questions about routes, schedules and fares, mail you schedules, provide ride-sharing information, regional transit news, or prepare a personalized trip plan.

VTA's menu driven automated phone system will give you fast schedule information 24 hours a day, seven days a week. Information Service Representatives are available during regular hours of operation if you would like additional assistance.

Customer Service: 408-321-2300
Toll Areas (650 and South County) (800) 894-9908
Hearing Impaired (TTY only) (408) 321-2330
Email: customer.service@vta.org
Fax: (408)321-7535
 

VTA Customer Service Call Center Hours of Operation
Weekdays: 6:00 am - 7:00 pm
Saturday/Holidays: 7:30 am - 4:00 pm
**Closed Sundays, Labor Day, July 4, Memorial Day, Thanksgiving, Christmas and New Years Day**

VTA First Street Headquarters and Downtown Customer Service Center

The First Street Headquarters and Downtown Customer Service Center offer the same services that are available through the telephone information center. In addition, you may purchase Clipper Products, inquire about Lost & Found items, pick up maps and schedules or apply for a Regional Transit Connection Discount Card (RTC).

Locations and hours of operation:

First Street Headquarters
3331 North First Street and River Oaks (Bldg. B - Lobby)
8 am - 4:30 pm Monday - Friday
**Closed Saturday, Sunday, Labor Day, July 4, Memorial Day, Thanksgiving, Christmas and New Years Day**

Downtown Customer Service Center
55-A West Santa Clara Street San Jose, CA 95113
9 am - 6:00 pm Monday - Friday​
**Closed Saturday, Sunday, Labor Day, July 4, Memorial Day, Thanksgiving, Christmas and New Years Day**

Title VI
Mailing List

"511" (Regional Transportation Information)
www.511.org

Public Entity Claim Form
Claim Form

To advertise on VTA buses and light rail vehicles, please contact:
Outfront Media

Matt Molina 
Sales Director San Francisco Bay Area

510.559.1149 / Cell: 602.549.6699
1695 Eastshore Highway, Berkeley, CA 94710
2635 N. First St., Ste. 236, San Jose, CA 95134
matt.molina@outfrontmedia.com
Outfront Media Website

To advertise on VTA bus shelters, please contact:
Joe Cunningham
VP/Sales, San Francisco
555 12th Street, Suite 950
Oakland, CA 94607
O 510.446.7212
M 510.541.9016
clearchanneloutdoor.com
 

General Manager Meeting Request

 

 

Connect
With Us:

Notices & Service Alerts

Last update: 04/28/2017

Reroute of Lines 66, 68 & 82: due to MACLA Art Day event 4/29

Reroute of Downtown Lines: due to Immigration March 5/1

Reroute of lines lines 66, 104 & 217: due to tree trimming at Great Mall 4/28

Utility Work Along North First Street: Work will be extended through April 17, 2017 from 9:00 p.m. to 5:00 a.m.