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Customer Service

(408) 321-2300

customer.service@vta.org


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Help & Contacts

VTA Information Service Representatives can answer your questions about routes, schedules and fares, mail you schedules, provide ride-sharing information, regional transit news, or prepare a personalized trip plan.

VTA's menu driven automated phone system will give you fast schedule information 24 hours a day, seven days a week. Information Service Representatives are available during regular hours of operation if you would like additional assistance.

Customer Service: 408-321-2300
Toll Areas (650 and South County) (800) 894-9908
Hearing Impaired (TTY only) (408) 321-2330
Email: customer.service@vta.org
Fax: (408)321-7535
 

VTA Customer Service Call Center Hours of Operation
Weekdays: 6:00 am - 7:00 pm
Saturday/Holidays: 7:30 am - 4:00 pm
**Closed Sundays, Labor Day, July 4, Memorial Day, Thanksgiving, Christmas and New Years Day**

VTA First Street Headquarters and Downtown Customer Service Center

The First Street Headquarters and Downtown Customer Service Center offer the same services that are available through the telephone information center. In addition, you may purchase Clipper Products, inquire about Lost & Found items, pick up maps and schedules or apply for a Regional Transit Connection Discount Card (RTC).

Locations and hours of operation:

First Street Headquarters
3331 North First Street and River Oaks (Bldg. B - Lobby)
8 am - 4:30 pm Monday - Friday
**Closed Saturday, Sunday, and major holidays (Martin Luther King, Presidents Day, Memorial Day, July 4, Labor Day, Columbus Day, Thanksgiving (and Friday After), Christmas and New Years Day)

Downtown Customer Service Center
55-A West Santa Clara Street San Jose, CA 95113
9 am - 6:00 pm Monday - Friday​
**Closed Saturday, Sunday, Labor Day, July 4, Memorial Day, Thanksgiving, Christmas and New Years Day**

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Notices & Service Alerts

Last update: 04/17/2018

Reroute of Lines 66, 68 & 82: due to Street Market 4/22

Temporary Bus Stop Closure: for line 42 in San Jose 4/17 - 4/27

Light Rail Service Impacts, 4/21-4/22: Bus bridge between Lockheed Martin and Tasman stations.

Temporary Bus Stop Closure: for line 66, 72, 73, 82 in Downtown San Jose through August 2019