Agenda Item # 9
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Date: |
April 25, 2005 |
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Committee Meeting Date: |
May 11, 2005 |
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Board Meeting Date: |
N/A |
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ACTION
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DISCUSSION
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| INFO
X
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BOARD MEMORANDUM
| TO: |
Committee for Transit Accessibility |
| | Santa Clara Valley Transportation Authority |
| | Board of Directors |
| | | | THROUGH: | Peter M. Cipolla |
| | General Manager |
| | | | FROM: | Matthew O. Tucker |
| | Chief Operating Officer |
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| SUBJECT: |
FY 2005 Third Quarter Paratransit Services Performance Report |
BACKGROUND:
On a quarterly basis, staff summarizes certain paratransit service data in order to effectively monitor key performance indicators. The following report presents and compares summary information for the third quarter of FY 2005 to FY 2004.
DISCUSSION:
The FY 2005 Third Quarter Paratransit Services Performance Report (Attachment A) is divided into five sections: paratransit ridership, expense, telephone activity, subscription service, and eligibility information.
Paratransit Ridership:
FY 2005 third quarter paratransit ridership increased by 0.1% when compared with FY 2004 third quarter ridership, with a total of 227,480 passenger trips provided. The number of Same-Day trips provided increased by 0.2% during the same period. Open Returns declined by 13.3%, and the Customer Trip Late Rate decreased by 34.0% compared to the same quarter last fiscal year.
The number of No-Shows increased by 3.1% during the third quarter of FY 2005 when compared with the third quarter of FY 2004. For the year to date, the number of No-Shows has remained stable, decreasing just 0.3% from the number recorded through the third quarter last year.
Paratransit Expenses:
Total paratransit expenses for the third quarter of FY 2005 decreased by 5.0% when compared to the third quarter of FY 2004. Total revenue collected during the third quarter of FY 2005 from customer fares, city fare subsidies, agency fare payments, and broker revenue contributions were 14.3% higher than the same period last year, primarily as a result of a fare increase implemented in January 2005. The average net cost per trip decreased 6.9% to $25.13 compared to $27.00 during the same period last year. Some of the per trip cost savings is due to an increased utilization of lower-cost taxi services and the fare increase.
Broker Telephone Performance:
The number of scheduling calls per day for the third quarter of FY 2005 decreased by 1.2% when compared to the third quarter of FY 2004. The average wait time for each scheduling call to be answered increased slightly from 1 minute, 15 seconds to 1 minute, 22 seconds.
The number of calls for dispatch assistance per day for the third quarter of FY 2005 increased by 16.1% when compared to the third quarter of FY 2004. The average wait time for each dispatch call to be answered increased from 1 minute 5 seconds to 1 minute, 9 seconds.
Subscription Service:
An average of 1,540 subscription trips were provided per weekday during the third quarter of FY 2005. This average number of subscription trips represents 48.7% of total average weekday ridership. As per the current Subscription Trip Policy, there is no limit to the number of subscription trips provided.
ADA Paratransit Eligibility:
During the third quarter of FY 2005, Orthopaedic Hospital conducted 1,323 eligibility evaluations. Of the 1,323 applicants interviewed, 623 new applicants and 661 recertifying applicants were granted eligibility to use paratransit services, with an overall approval rate of 97.1%. During the same period last year, 487 new applicants and 435 recertifying customers were granted eligibility to use paratransit services, with an overall approval rate of 95.8%.
CONTACT THE OFFICE OF THE BOARD SECRETARY FOR ATTACHMENTS.
| Prepared by: | Edna T. Pampy and David Ledwitz |
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