Agenda Item # 11
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Date: |
July 27, 2005 |
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Committee Meeting Date: |
August 10, 2005 |
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Board Meeting Date: |
N/A |
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ACTION
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DISCUSSION
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| INFO
X
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BOARD MEMORANDUM
| TO: |
Committee for Transit Accessibility |
| | Santa Clara Valley Transportation Authority |
| | Board of Directors |
| | | | THROUGH: | Suzanne B. Gifford |
| | General Manager ProTempore |
| | | | FROM: | Matthew O. Tucker |
| | Chief Operating Officer |
| | |
| SUBJECT: |
FY 2005 Fourth Quarter Paratransit Services Performance Report |
For Information Only
Background:
On a quarterly basis, staff summarizes certain paratransit service data in order to effectively monitor key performance indicators. The following report presents and compares summary information for the fourth quarters of FY 2004 and FY 2005. Future paratransit services performance data will be included in the Quarterly Transit Operations Performance Report.
DISCUSSION:
The FY 2005 Fourth Quarter Paratransit Services Performance Report (Attachment A) is divided into four sections: paratransit ridership, expense, telephone activity, and subscription service.
Customer utilization of VTA’s paratransit service continues to be strong with over 912,000 passenger trips provided during FY 2005. The cost per trip continues to decline as productivity improves, and the late trip rate remains low at approximately 0.72% of all trips. Subscription services are at the highest levels in the history of the program at almost 49%.
Paratransit Ridership:
FY 2005 fourth uarter paratransit ridership increased by 0.5% when compared with FY 2004 fourth quarter ridership, with a total of 232,691 passenger trips provided. The number of Same-Day trips decreased by 7.8% during the same period. Open Returns declined by 6.9%. Customer Trip Late Rate increased by 18.9% compared to the same quarter last fiscal year.
The number of No-Shows increased by 5.7% during the fourth quarter of FY 2005 when compared with the fourth quarter of FY 2004. For FY 2005, No-Shows totaled 30,388, which is an increase of 358 missed trips, or 1%. No-Shows impact the operating efficiency of the paratransit service by causing travel delays and increasing the number of vehicles required to provide scheduled service.
Paratransit Expenses:
Total paratransit expenses for the fourth quarter of FY 2005 decreased by 2.9% when compared to the fourth quarter of FY 2004. Total revenue collected during the fourth quarter of FY 2005 from customer fares, city fare subsidies, agency fare payments, and broker revenue contributions were 17.0% higher than the same period last year. The average net cost per trip decreased to $26.05 compared to $27.31 during the fourth quarter last year. For FY 05, the average net cost per trip has decreased by 5.8% to $25.69.
Broker Telephone Performance:
The number of weekday scheduling calls per day for the fourth quarter of FY 2005 decreased by 5.4% when compared to the fourth quarter of FY 2004. The average wait time for each scheduling call to be answered decreased slightly from 1 minute, 21 seconds to 1 minute, 20 seconds.
The number of weekday calls for dispatch assistance for the fourth quarter of FY 2005 increased by 19.3% when compared to the fourth quarter of FY 2004. The average wait time for each dispatch call increased slightly from 1 minute, 7 seconds to 1 minute, 10 seconds.
Subscription Service:
An average of 1,555 subscription trips were provided per weekday during the fourth quarter of FY 2005. This average number of subscription trips represents 48.9% of total average weekday ridership. As per the current Subscription Trip Policy, there is no limit to the number of subscription trips provided.
CONTACT THE OFFICE OF THE BOARD SECRETARY FOR ATTACHMENTS.
| Prepared by: | Edna T. Pampy and David Ledwitz |
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