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Characteristics the VTA Board of Directors might consider to use as criteria for the recruitment and selection of a new General Manager
PAC Chairperson Kishimoto introduced VTA Board of Directors’ Chairperson Joe Pirzynski who advised PAC that the Ad-Hoc Selection Committee charged with overseeing and participating in the recruitment and recommendation of a General Manager to the full Board of Directors will meet prior to the March 3, 2005 Board of Directors Meeting to evaluate PAC’s input. Chairperson Pirzynski thanked PAC for their thoughtful and constructive comments and assured PAC that the Board of Directors appreciated their support.
Board Chairperson Pirzynski reminded PAC that the Ad-Hoc Restructuring Committee suspended on May 6, 2004, will reconvene to evaluate the effectiveness, process, and progress of the Policy Advisory Committee and City Groupings. He requested this item be placed on PAC’s March 10, 2005 agenda for discussion.
Member Kennedy asked if it were possible for a PAC Member to serve as an alternate to the Ad-hoc Restructuring Committee.
VTA Board Chairperson Pirzynski noted that the Committee is comprised of Board Members representing all of the geographic areas. He stated that when the date is established the meeting will be publicly noticed it will be an open meeting anyone interested is invited to attend and participate.
VTA Board Chairperson Pirzynski introduced Kaye Evleth, Chief Administrative Officer, who reported that the Board of Directors Ad-Hoc Selection Committee consists of Chairperson Joe Pirzynski, representing Group III (Campbell, Cupertino, Towns of Los Gatos, Monte Sereno, and Saratoga); Vice Chairperson Cindy Chavez, representing Group I (San Jose); Board Member Don Gage, representing Group V (County of Santa Clara); Board Member Casas, representing Group II (Los Altos, Los Altos Hills, Mountain View, Palo Alto, Santa Clara and Sunnyvale); and Board Member Livengood, representing Group IV (Gilroy, Milpitas, and Morgan Hill).
PAC provided the following feedback for the General Manager Recruitment:
Member Swegles: The City of Sunnyvale has found it valuable to have at least three committees to do interviews depending on what department position was being filled. He would like PAC to have an opportunity to be part of the interview process.
Member Sandoval: Asked if once there is a finalist pool is there anyway for a public introduction of the applicants? She referenced Foothill-DeAnza as an example (college Chancellor-President position) where there is a variety of constituencies in an educational setting; the applicant pool is narrowed to two or three applicants who then have an hour on each campus where they can share their vision and thought process, and a little of their experience with the general community; sometimes 100 people came, sometimes 250 attended, a broad representation of the campus community and the non-campus community. This gives the community an opportunity to hear the finalist candidates before selection. She noted this was not meant to take the responsibility from the Board but a sharing of the thought process that has been found to be very beneficial.
Member Perry: Efficiency is one of the two largest problems for VTA. He suggested looking for someone who runs an efficient agency somewhere else, someone who is in the top half of those agencies for vehicle revenue hours per employee.
Member LeZotte: Two points: Someone who understands the full depth and breadth of the organization (local and regional) and what it is like to be the GM of VTA; fiscal agent, not just a “bus guy”. Need to have a deep understanding of what VTA operates, where VTA has come from, and how VTA operates in this region. The GM should look at perceived or real operational inefficiencies in bus operations; needs to look at smaller buses, more efficient routes, and how the routes are structured. Member LeZotte stressed that her comments were not directed at bus operations or bus operators.
Member Lear: This is like hiring a City Manager. A good City Manager manages for efficiency, manages personnel, is resourceful, creative, thinks of better ways of doing things (than have been done before); goes outside to hire to bring in good people; should be courageous and give good ideas to the Board no matter where the politics happen to lie, but once the Board makes a decision a good manager takes that decision and runs with it.
Member Ojakian: Three things, two of which are stated at the top of Page 2 of the GM Job Description. The GM should have familiarity with a multi-modal system not just bus; have a financial understanding of how to run an operation. Public persona, is a spokesperson for VTA, and can work inside and outside of VTA. Need to hire someone who understands how to get out there and be the spokesperson.
Member Kline: If you are going to hire a football coach you are going to look at the same things: should have great experience in similar agencies (within transit); excellent performance reviews and has done extremely well in quantitative numbers; great communication skills, making sure the outside look and feel of VTA is as positive as possible; leadership is really, really important.
Member Glickman: A GM should have communication skills; ability to present data, options and status in a clear and trustworthy manner; organizational and operations skills; visionary; people skills (extremely important) and ability to build trust; represent VTA in a positive and trustworthy manner.
Member Brodsky: Agrees with other Members comments, but there are certain characteristics that are different and needed to lead the organization at this time.
(the following is typed from an illustrated hand-out):
Ben Franklin’s flexibility and scientific curiosity.
“It should not be supposed that honor and dignity are better served by persisting in a wrong measure once entered into than by rectifying an error as soon it is discovered.”
A. World wide experience using transit and transit centers to spread transit’s reach across the valley instead of one downtown hub
B. Willingness to implement projects that work, like casual car pooling, electronic monitoring and access to schedules on-line and by cell phones
C. Innovation using existing resources. Coordinate bus rapid transit and Community Bus to serve existing and proposed pedestrian gathering spots.
Yogi Berra’s management skills
“If you don’t know where you’re going, you’ll wind up where you’re headed.”
A. Embrace the explosion of wireless technologies for dozen of uses
B. Track and bill and credit electronically for services rendered and utilized. Pay drivers for casual carpooling if they have good records and maintained vehicles. Set up the comfortable pick off stations from web inputs.
C. Freedom to move funds and resources to where they will do the most good. Use capital traffic funds to build capital road based projects that directly reduce congestion. Find ways to use gateway monies toward building stations that draw incoming commuters to our transit network when they enter the valley.
Winston Churchill’s demand for high standards.
“Let me have the best solution worked out. Don’t argue the matter. The difficulties will argue for themselves.”
A. Make the mission of VTA “to make the movement of people and parcels in Silicon Valley the envy of the world”
B. Target markets, not corridors and measure success at how well each market segment is being served. Commuters, shoppers, schools, Medical centers and revelers, and event goers. (Winston liked to drink)
C. Allow social services to provide free transit passes to those in need. Off load Outreach service to county social services departments.
Carli Fiorina’s toughness
Our requirements/criteria for those business modes are to ask our community, “When the money dries up will the project be sustainable?”
A. Expect confrontations from entrenched interests against major change
B. Work past blockages and obstacles by planning for “zero option” transit
C. Expect short tenure of not more than 2 year. Then let someone else get the credit.
“Make the movement of people and parcels in Silicon Valley the envy of the world”
Member Gomez: The GM needs to be someone who knows how to work with the community; comparing to a City Manager, someone who is a straight shooter and impartial to the Board, is able to say things the Board might not want to hear.
Member Pinheiro: A GM should be keen with VTA’s geographic area and aware of outlying areas like South County; not just concentrate on central areas of the valley.
Member Hernandez: A GM should have relentless focus on operational efficiencies; is a communicator; can make tough decisions; is a team builder. The number one criterion is impeccable integrity; character of an organization starts at the top.
Member Kennedy: A GM should have unquestionable honesty and integrity; strong management experience; proven track record; excellent labor relations skills; experience and knowledge in transit, roads and planning; is a people person, excellent communicator, is a good listener; builds consensus, is not controlling, and is respectful.
Member Kerr: I want to emphasize that we all want to believe the numbers staff is giving us. This issue of integrity and getting the straight information the first time instead of having to ask for it is critical. To be really honest, the number one thing we really need is a good sales and marketing person; GM similar to a CEO is the top sales person; we have a pretty good system but the problem is that people aren’t riding it. With more people on buses and light rail we will be able to get our farebox recovery over the national average instead if under than national average. Communication and public relations skills have not been what they could have been; would like to get away from fighting with the Mercury News, working cooperatively to improve public image. Assuming the new GM will have operational experience and will continue providing pretty well sorted out operations.
Member Caserta: (e-mail read into the record by Chairperson Kishimoto) A GM effectively communicates with key VTA stakeholders; recognizes the need to bring transportation planning and operations together (relationship between land use and transportation system improvements; able to lobby and promote effectively for the needs of VTA to local, state, and federal governments.
Chairperson Kishimoto: We need someone who is committed to a search for best practices on a national and international level and bring those best practices here; comfortable with technology.
Member Sandoval: Referred to the Job Description, Page 3, third bullet from the bottom: “Strive to build consensus among the Board of Directors, staff, labor, internal (Advisory Committees for example) and external groups;” A demonstrated ability to align programs with current finances is also important.
Many committee members echoed one another’s comments.
On order of Chairperson Kishimoto, there being no objection, Characteristics the VTA Board of Directors might consider to use as criteria for the recruitment and selection of a new General Manager was received.
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