Help & Contacts

VTA's menu driven automated phone system will give you fast schedule information 24 hours a day, seven days a week. Information Service Representatives are available during regular hours of operation if you would like additional assistance.

Customer Service: 408-321-2300
Toll Areas (650 and South County) (800) 894-9908
Hearing Impaired (TTY only) (408) 321-2330
Email: customer.service@vta.org
Fax: (408)321-7535
Online: Customer Comment Form

VTA Customer Service Call Center Hours of Operation
Weekdays: 6:00 am - 7:00 pm
Saturday/Holidays: 7:30 am - 4:00 pm
**Closed Sundays, Labor Day, July 4, Memorial Day, Thanksgiving, Christmas and New Years Day**

VTA First Street Headquarters and Downtown Customer Service Center

The First Street Headquarters and Downtown Customer Service Center offer the same services that are available through the telephone information center. In addition, you may purchase Clipper Products, inquire about Lost & Found items, pick up maps and schedules or apply for a Regional Transit Connection Discount Card (RTC).

Locations and hours of operation:

First Street Headquarters
3331 North First Street and River Oaks (Bldg. B - Lobby)
8 am - 4:30 pm Monday - Friday
**Closed Saturday, Sunday, Labor Day, July 4, Memorial Day, Thanksgiving, Christmas and New Years Day**

Downtown Customer Service Center
55-A West Santa Clara Street San Jose, CA 95113
**Closed Saturday, Sunday, Labor Day, July 4, Memorial Day, Thanksgiving, Christmas and New Years Day**

Title VI
Mailing List

"511" (Regional Transportation Information)
www.511.org

To advertise on VTA Bus and Light Rail Vehicles please contact:
Lamar Transit Advertising
Cheri Thornley
Chief SVRT Program Officer - Bay Area 
1735 N. First St. Suite 265 l San Jose, CA 95112
Ph. 408-966-8749  I Fax 408-437-8894 
www.bayareabusads.com

Other Contact Infomation:

Patrick Griffin - Customer Service Manager
patrick.griffin@vta.org
(408) 321-7506

Greta Helm – Chief External Affairs Officer
greta.helm@vta.org
(408) 321-5742

Michael Burns - General Manager
michael.burns@vta.org
(408) 321-5508

Michael Hursh – Chief Operating Officer
michael.hursh@vta.org
(408) 321-7005

Carolyn Gonot – Chief SVRT Program Manager
carolyn.gonot@vta.org
(408) 321-4289

John Ristow – Chief Congestion Management Agency Officer
john.ristow@vta.org
(408) 321-5713

Mark Robinson – Chief Engineering & Construction Officer
mark.robinson@vta.org
(408) 321-5662

Joseph Smith – Chief Financial Officer
joseph.smith@vta.org
(408) 321-5984

Bill Lopez – Chief Administrative Officer
bill.lopez@vta.org
(408) 321-4148

Gary Miskell – Chief Information Officer
gary.miskell@vta.org
(408) 321-7009

Sandra Weymouth – Board Secretary
sandra.weymouth@vta.org
(408) 321-7531