VTA Customer Service

VTA Information Service Representatives can answer your questions about routes, schedules and fares, mail you schedules, provide ride-sharing information, regional transit news, or prepare a personalized trip plan.

Telephone Information
VTA's menu driven automated phone system will give you fast schedule information 24 hours a day, seven days a week. Information Service Representatives are available during regular hours of operation if you would like additional assistance.

Hours of Operation
Weekdays: 6:00 am - 7:00 pm
Saturday/Holidays: 7:30 am - 4:00 pm
Closed Sundays and Major Holidays

VTA Telephone Information
(408) 321-2300

All Toll Areas (including 650 and South County)
(800) 894-9908

Comments or Concerns
On-line Entry Form

VTA Customer Service FAX
(408)321-7535

Hearing Impaired (TTY only)
(408) 321-2330

Customer Service E-mail Address
customer.service@vta.org

"511" (Regional Transportation Information)
www.511.org

To advertise on VTA Bus and Light Rail Vehicles please contact:
Lamar Transit Advertising
Cheri Thornley
Chief SVRT Program Officer - Bay Area 
1735 N. First St. Suite 265 l San Jose, CA 95112
Ph. 408-966-8749  I Fax 408-437-8894 
www.bayareabusads.com

Title VI
Mailing List

VTA Administration Offices
3331 N. First Street
San Jose, CA, 95134-1906

Downtown Customer Service Center
The Downtown Customer Service Center offers the same services that are available through the telephone information center. In addition, you may purchase tickets, Tokens, Monthly Flash Passes, Monthly Stickers, inquire about Lost & Found items, pick up maps and schedules or apply for a Regional Transit Connection Discount Card (RTC).

2 North First Street (corner of First and Santa Clara Streets)
San Jose, CA 95113

Hours of Operation:
Monday - Friday, 9:00 am to 6:00 pm
Closed Saturday, Sunday, Labor Day, July 4, Memorial Day, Thanksgiving, Christmas and New Years Day

Other Contact Infomation:
Patrick Griffin - Customer Service Manager
patrick.griffin@vta.org
(408) 321-7506

Greta Helm – Chief External Affairs Officer
greta.helm@vta.org
(408) 321-5742

Michael Burns - General Manager
michael.burns@vta.org
(408) 321-5508

Michael Hursh – Chief Operating Officer
michael.hursh@vta.org
(408) 321-7005

Carolyn Gonot – Chief SVRT Program Manager
carolyn.gonot@vta.org
(408) 321-4289

John Ristow – Chief Congestion Management Agency Officer
john.ristow@vta.org
(408) 321-5713

Mark Robinson – Chief Engineering & Construction Officer
mark.robinson@vta.org
(408) 321-5662

Joseph Smith – Chief Financial Officer
joseph.smith@vta.org
(408) 321-5984

Bill Lopez – Chief Administrative Officer
bill.lopez@vta.org
(408) 321-4148

Gary Miskell – Chief Information Officer
gary.miskell@vta.org
(408) 321-7009

Sandra Weymouth – Board Secretary
sandra.weymouth@vta.org
(408) 321-7531