Santa Clara Valley Transportation Authority (VTA) contracts with Outreach and Escort, Inc. (Outreach), a local non-profit agency, to provide paratransit services to persons with disabilities who are unable to use VTA’s fixed-route Bus and Light Rail services. Paratransit is a specialized form of transportation that provides door-to-door service to persons with disabilities. VTA offers this service to persons with disabilities as required by the Americans with Disabilities Act (ADA).

Persons with disabilities who are eligible for Outreach ADA Paratransit and are employees of companies or members of Eco Pass organizations receive a fare credit for their paratransit standard trips equal to the fare of an Adult Single-Ride on VTA Bus/Light Rail (currently $1.75). No credit will be provided for any other type of paratransit trip, including premium services or service surcharges. The following is some general information about how persons who are eligible to use paratransit services may obtain the Eco Pass fare credit for their standard ADA paratransit trips:

In order to receive a fare credit for their paratransit standard trips, persons who have been certified as eligible for paratransit service are required to provide Outreach with a photocopy of their Eco Pass ID card with the Eco Pass sticker attached, as proof of being a participant in the Eco Pass Program.

Once appropriate Eco Pass ID is submitted to Outreach, you will be able to receive the discount for your standard paratransit rides offered by Outreach, as long as you maintain your Eco Pass Program status with the company participating in the Eco Pass Program and your eligibility to use ADA Paratransit service.

To request an application for paratransit certification, please contact VTA Customer Service at:
408-321-2300 (voice)
408-321-2330 (TDD)
website: http://www.vta.org/services/accessible_services.html#enrollment