The Marketing and Customer Service Division provides information to both internal and external customers. Marketing and Customer Service employees are responsible for advertising, public information, community relations, and marketing. Specialized groups within this Division include ECO Pass.

VTA Customer Service

VTA Information Service Representatives can answer your questions about routes, schedules and fares, mail you schedules, provide ride-sharing information, regional transit news, or prepare a personalized trip plan.

Telephone Information
VTA's menu driven automated phone system will give you fast schedule information 24 hours a day, seven days a week. Information Service Representatives are available during regular hours of operation if you would like additional assistance.

Hours of Operation
Weekdays: 6:00 am - 7:00 pm
Saturday/Holidays: 7:30 am - 4:00 pm
Closed Sundays, Thanksgiving, Christmas and New Years Day

VTA Telephone Information
(408) 321-2300
All Toll Areas (including 650 and South County)
(800) 894-9908
VTA Customer Service FAX
(408)321-7535
Hearing Impaired (T.D.D. only)
(408) 321-2330
Customer Service E-mail Address
customer.service@vta.org
VTA Web Site
www.vta.org
"511" (Regional Transportation Information)
511

Downtown Customer Service Center
The Downtown Customer Service Center offers the same services that are available through the telephone information center. In addition, you may purchase tickets, Tokens, Monthly Flash Passes, Monthly Stickers, inquire about Lost & Found items, pick up maps and schedules or apply for a Regional Transit Connection Discount Card (RTC).

2 North First Street
(corner of First and Santa Clara Streets)
San Jose, CA 95113

Hours of Operation:
Monday - Friday, 9:00 am to 6:00 pm
Closed Saturday, Sunday, Labor Day, July 4, Memorial Day, Thanksgiving, Christmas and New Years Day