10. Passenger Issues

If you are not satisfied with your trip, please report any concerns to VTA Customer Service at (408) 321-2300, TDD (408) 321-2330, or from the 650 area code and South Santa Clara County only (800) 894-9908, or report online at Tell Us Online.

Please provide the pertinent details for us to investigate, such as: bus number, bus route, time of travel, direction of travel, boarding location and driver badge number when possible. These facts help pinpoint the incident for accurate follow up.

By the way, did you know you can travel with your bicycle aboard VTA vehicles? Each bus has a rack on front for two bikes. For information about this option, please go to:

VTA Bike Information

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