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Bus Performance

    BUS OPERATIONS FY 2015
Annual
FY 2016
Annual
FY 2017
Annual
FY 2018
Annual
FY 2019
Quarter 2
Met Goal? FY 2019 Goals
    Total Boarding Riders (in millions) 32.62 32.20 29.06 28.05 13.83 No >=                     15.19
    Average Weekday Boarding Riders 106,214 104,009 94,740 91,270 89,630 No >=                   99,070
    Boardings per Revenue Hour 25.1 24.7 21.4 20.6 20.1 No >=                       20.7
    Percent of Scheduled Service Operated 99.64% 99.60% 99.62% 99.66% 99.69% YES >=                 99.50%
    Miles Between Major Mechanical Schedule L​oss1 9,890 10,011 10,579 11,768 11,689 YES >=                     8,000
    Miles Between Chargeable Accidents 78,449 153,146 102,623 103,607 134,340 YES  >=                  100,388
    On-time Performance 85.6% 85.8% 86.3% 86.4% 85.6% No >=                   92.5%
    Operator Personal Time-off 7.2% 7.6% 8.3% 10.5% 11.7% No <=                   10.0%
    Maintenance Personal Time-off 6.0% 5.5% 6.9% 7.0% 10.1% No <=                     8.0%
    Passenger Concerns per 100,000 Boardings 21.3 22.4 23.9 20.0 17.5 No <=                       11.8
Note: Ridership goals were developed using budget projections
1 Mechanical failure that prevents the vehicle from completing a scheduled service due to limited vehicle movement or safety concerns
2 Goal is no more than one chargeable accident per year

Ridership by Route # (Excel File)