“Where is my bus,” you ask? Answering that question just got easier.
VTA’s website now offers interactive real-time transit information, which allows riders to check if their bus/train is delayed, or even canceled. There are two ways to view this information.
- Under “Go” drop down menu, click on Routes.
- Open up a given route schedule
- Select the correct tab for day of the week and direction.
- Scroll down to the current time within the schedule. It should look something like this:
The blue symbol next to the time means that the bus stop or light rail station’s departure time has been updated to reflect the vehicle’s last known location along its route. Alternatively, if the normal departure time instead reads “CANCELED,” that means the bus or train unfortunately will not arrive at that originally scheduled time.
The second option would be to use our Real-Time Trip Planner. Under the “Go”, click on the “Real Time” tab, select the route, direction, and the stop/station you’re waiting at for updated departure information, which will look something like this:
On the Real-Time Trip Planner, you can also select “Street or Stop” in order to view real time arrivals and departures for bus stops and light rail stations.
For questions or concerns regarding the Real-Time feature, please contact Customer Service at (408) 321-2300, or firstname.lastname@example.org.
Our call center hours are Monday through Friday from 6:00 AM – 7:00 PM, and Saturday from 7:30 AM - 4:00 PM.
In addition to this new web-based tool, riders are also encouraged to download the Transit App for the same real-time transit information. For those who don’t use a smart phone, call 511 for departure times, using the stop ID # listed on bus stop signs and light rail stations.
Thanks for riding VTA!