EZfare Mobile Ticketing Decommissioned
VTA's EZfare app has been replaced by the Bay Area’s regional transit fare payment app, Clipper. The EZfare app is no longer selling tickets, and customers are encouraged to purchase their transit fare through the Clipper Card mobile app, available now for download on the Apple Store or Google Play.
Purchased EZfare tickets must be used by December 31, 2021, or they will automatically expire. Any unused EZfare tickets will not be refunded and cannot be transferred over to the Clipper Card app.
To learn more about the benefits of using the Clipper Card mobile app and a list of participating transit agencies, visit https://www.clippercard.com/ClipperWeb/pay-with-phoneby.
How do I remove my personal information from the EZfare app?
To remove your personal data and payment information, follow steps below. Accounts currently cannot be deleted.
- Log into your account https://vtaezfare.transitsherpa.com/rider-web/login
- Replace all personal information (name, address, phone, email, etc.) by typing “X” instead
- Remove all payment source information
- Lock the account
Call Customer Service at (408) 321-2300 or email firstname.lastname@example.org for EZfare-related questions.
PER VTA BOARD APPROVED FARE POLICY: NO REFUNDS SHALL BE MADE FOR PURCHASED PASSES. LOST OR STOLEN DAY PASSES OR MONTHLY PASSES SHALL NOT BE REPLACED.