1. Privacy at the VTA Website
2. What type of information does VTA receive at its website?
VTA will only gather personally identifiable information through lawful means, and we limit the collection of personal information to what is relevant and necessary to accomplish a lawful purpose of VTA. The information we collect depends upon what you do when visiting this website. In general, we collect two types of information: the personal information you provide voluntarily, and aggregated information about users as a whole that we collect automatically.
3. Personal Information
“Personal information” is information about an individual that identifies or describes that specific individual, including the individual’s name, address, phone number, email address, and social security number. VTA collects personal information from you only if you volunteer to use some of our services, and the collection of the information is necessary to deliver to you the specific service, such as to respond to your question or provide subscriptions that you have chosen. We may request personal information when you submit comments to VTA or register for services or programs we may offer. This personal information may include your name, email address, phone number, street address, etc. If you use VTA's online employment application, we may also request other types of personal information required to process your application.
4. Use of your personal information
If you choose to submit information to us, VTA will only use your personal information to provide you with the services you have requested or to provide you with information regarding VTA’s services. VTA does not sell or rent personally identifiable information to any third party. VTA will not disclose personally identifiable information to any third party not affiliated with us, except for disclosures to service providers who may assist us in such areas as data collection, extraction and storage, other business activities, and disclosures that are required by law, as discussed in Section 5 below. VTA service providers do not share information gathered from our clients with other parties for promotional purposes, and limits their use of client information to advance their ability to deliver requested services to VTA.
5. Disclosure of personal information as required by law
In the State of California, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by state and local government. At the same time, there are exceptions to the public’s right to access public records. These exceptions serve various needs, including maintaining the privacy of individuals. Both state and federal laws provide exceptions. All information collected at this website becomes public record that may be subject to inspection and copying by the public, unless an exemption in law exists. In addition, we will disclose personal information when required by law, or if we have a good-faith belief that such action is necessary to (a) comply with a current judicial proceeding, a court order or legal process served on us, (b) protect and defend our rights, or (c) protect the rights, property, and other interests of our users or others. Information in anonymous, aggregated form may be shared freely.
6. Aggregated Information
We receive certain types of information about general activity at the VTA website. If you do nothing during your visit at this website but browse or download information, we automatically collect and store the following information about your visit:
- the Internet Protocol Address and domain name used (such as “aol.com”) but not the email address;
- the type of browser (such as Internet Explorer, Netscape, or Firefox) and operating system (such as Windows or Unix) you used;
- the date and time you visited this website;
- the web pages or services you accessed at this website;
- the website you visited prior to coming and immediately upon leaving this website; and,
- the form or forms that you downloaded at this website, if any.
This aggregated information does not include personal identifying information and therefore, we cannot use aggregated information to identify you. VTA gathers and compiles this information into an aggregate form for statistical analysis and reporting to improve the content of our web services and to help us understand how people are using our services.
VTA has taken several steps to safeguard the integrity of its telecommunications and computing infrastructure. Security measures have been integrated into the design, implementation, and day-to-day practices of the entire operating environment as part of our continuing commitment to risk management. This should not, however, be deemed in any way as warranting or guaranteeing the absolute security of the information provided via this website.
10. Children’s Privacy
VTA does not knowingly collect information from children under 13 years of age. Any personal information from a child under the age of 13 that has been unknowingly collected and stored by VTA will be deleted upon written request from the child’s parent or legal guardian. Deletion requests should be addressed to:
Santa Clara Valley Transportation Authority
Attn: Web Master
3331 North First
San Jose, CA 95113
By using the VTA website, you consent to the collection and use of information as described above.