Accessibility: VTA Access ParatransitVTA ensures a comparable paratransit service is provided to eligible individuals with disabilities who cannot use conventional public transit service due to their physical, visual or cognitive disabilities. Read to learn more about paratransit Service, eligibility, and how to apply.
Beginning August 1, 2018 customers may log into their MyACCESS Online account at myaccess.vta.org. The new web-based module allows you and your caregivers to book, cancel, and monitor all paratransit trip information from any device. You can access real-time map views, vehicle locations with Estimated Time of Arrivals (ETA’s).
MyACCESS Online gives customers and authorized caregivers the ability to self-manage trips from any device with internet access. It is the customer responsibility to accurately book and self-verify all trips booked online.
Access to MyACCESS Online is subject to termination at any time, in VTA’s sole discretion, for the following reasons including, but not limited to, rider behaviors that endanger, threaten, or disrupt services including no-shows.
Additional information about this tool can be found in our VTA ACCESS Rider’s Guide located below.
My Access Online Overview
(click to play video, double click to enlarge video)
- MYACCESS FAQ
- Automated Telephone System Guide
- Account Balance Requirements
- Eligibility Brochure & Application
- Reasonable Modification
VTA ACCESS Paratransit
3331 N. First Street
San Jose, CA 95134
General Administration, Customer Service, Client Accounts & Eligibility
8:00 AM to 5:00 PM Weekdays (Closed Major Holidays)
PH: (408) 321-2380 TTY: (408) 321-2330
The paratransit eligibility application process begins with an informational brochure from VTA ACCESS Paratransit: (408) 321-2381 / (408) 321-2330 (TTY).
The paratransit information brochure contains a one-page application to complete and sign. Brochures are available in English,Spanish, Chinese and Vietnamese. VTA ACCESS Paratransit provides language assistance to any individual in need of translation services.
All information about the process, materials necessary to apply for eligibility, and notices and determinations concerning eligibility are available in accessible formats upon request. Formats include, but are not limited to: audio, large print, Braille, electronic files emailed or on computer diskette, and sign language.