Accessibility: Bus and Light Rail - Policies
Mobility devices must be secured every time when used upon a VTA bus. Bus operators are responsible for ensuring that mobility devices are secured properly, even if a passenger or a passenger's attendant secures their own device. Securment Brochure (Securement Brochure Text Version)
Seats near the front door of all VTA Buses and Light Rail vehicles are designated for seniors and persons with disabilities. Passengers who want to use the priority seating area but find that it is occupied may advise the driver. The Operator shall request, but not require, that passengers make the priority seats available to seniors and passengers with disabilities.
Coach Operators will assist passengers with disabilities and seniors boarding or exiting buses, using the wheelchair lift and/or securing their mobility devices as necessary or upon request.
The Operator will deploy the lift or ramp on request. Anyone may request the use of the lift or ramp. The Operator shall kneel the coach, if so equipped, on request.
The Operator shall allow service animals and service-animals-in-training to ride on the coach. The customer’s identification of the animal as a service animal is sufficient. The service animal must remain under the full control of the customer.
Reroute of Lines 66, 68 & 82: due to Wonder Woman Run Series in Downtown San Jose 10/21
Temporary Bus Stop Relocation: for lines 88, 88L & 88M 10/15 - 11/2
Long term reroute for line 25: due to construction at Valley Medical Center in San Jose 10/15
Permanent Bus Stop Closure: for lines 63, 64, 65, 72, 73, 81 & DASH 10/2