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Home>Getting Around>Paratransit>Accessibility: Bus and Light Rail - Policies

Accessibility: Bus and Light Rail - Policies

Securement

Mobility devices must be secured every time when used upon a VTA bus. Bus operators are responsible for ensuring that mobility devices are secured properly, even if a passenger or a passenger's attendant secures their own device. Securment Brochure (Securement Brochure Text Version)

priority seat inside the busPriority Seating

Seats near the front door of all VTA Buses and Light Rail vehicles are designated for seniors and persons with disabilities. Passengers who want to use the priority seating area but find that it is occupied may advise the driver. The Operator shall request, but not require, that passengers make the priority seats available to seniors and passengers with disabilities.

Operator Assistance

Coach Operators will assist passengers with disabilities and seniors boarding or exiting buses, using the wheelchair lift and/or securing their mobility devices as necessary or upon request.

The Operator will deploy the lift or ramp on request. Anyone may request the use of the lift or ramp. The Operator shall kneel the coach, if so equipped, on request.

Service Animals

The Operator shall allow service animals and service-animals-in-training to ride on the coach. The customer’s identification of the animal as a service animal is sufficient. The service animal must remain under the full control of the customer.

 

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Notices & Service Alerts

Last update: 02/15/2018

Light Rail and Bus Service Impacts: Due to light rail track repair February 16-19, 2018

VTA Will Operate On a Regular Weekday Schedule: on Monday, February 19

Bus Stop Repair Eastbound El Camino at Remington Drive: Temporary Bus Stop Closure/Relocation due to Construction

Bus Stop Closure on Santa Clara Street at 5th Street: Bus stop at Santa Clara & 5th Street to be closed temporarily for construction.