How do I get help securing my mobility device on a bus?

Mobility devices must be secured every time when used upon a VTA bus. VTA also recommends, but does not require, the use of lap belts and shoulder harnesses.

Bus operators are responsible for ensuring that mobility devices are secured properly, even if a passenger or a passenger's attendant secures their own device. 

How does the securement equipment work?

VTA uses a four-point securement system for mobility devices on all buses. This means that a mobility device must be secured with two hooks in the front and two hooks in the back.

The hooks are connected to straps that are attached to the floor of the bus. The securement system is self-tightening to prevent any slack in the straps which will keep the mobility device stationary.

Will passengers be late to where they want to go?

Passenger safety is our first priority.

VTA coach operators have been trained to secure mobility devices safely, effectively, and quickly to prevent schedule delay. Passengers can contact VTA to have their mobility devices marked and/or have tethers installed, making securing the mobility device even quicker.

What if the mobility device cannot be secured?

Operators will make every effort to secure mobility devices, but if devices cannot be secured passengers will be allowed to travel to their final destinations.

Is it a violation of the ADA to require a passenger’s mobility device to be secured?

No. In accordance with Federal Transit Administration regulations, transit agencies can require mobility devices to be secured as long as the agency has established such a policy.

Tether installation

VTA’s securement policy is mandatory, and passengers are encouraged to take advantage of the free tether installation program so that bus operators or attendants can quickly identify where to attach securement hooks.

Trained VTA employees will examine the mobility device to determine the best four points for securement.


Mobility Device Information

Transit vehicles are built in accordance with the guidelines of the Americans with Disabilities Act of 1990 (ADA). Mobility devices with their occupants may board VTA buses and light rail vehicles if they fit on, are supported by a lift or ramp, and can be maneuvered in and on the bus or train.

  • A mobility device is a mobility aid belonging to any class of three or more wheeled devices, usable indoors, designed for and used by individuals with mobility impairments, whether operated manually or powered.
  • Passengers may board separately from their mobility devices so long as they are able to control the movement of the devices during the boarding process.  VTA Coach and Light Rail Operators are not permitted to assist passengers maneuver their mobility devices.  All mobility device securement rules will be enforced regardless of whether passengers board while in, or separate from, their mobility devices.    

Practice Boarding at your Leisure

Passengers with mobility devices who have never used the bus or have not used it in a while will now have the opportunity to practice maneuvering on and off a coach. To schedule an appointment contact VTA Customer Service.

Tether Installation Appointments or Other Support

To schedule an appointment to tether mobility devices or for trip planning or other route information, contact VTA Customer Service.