Accessibility: VTA Access Paratransit
VTA ensures a comparable paratransit service is provided to eligible individuals with disabilities who cannot use conventional public transit service due to their physical, visual or cognitive disabilities. Read to learn more about paratransit Service, eligibility, and how to apply.
- Eligibility Brochure & Application
- Reasonable Modification
- Frequently Asked Questions
Address and Telephone Numbers:
CONTACTING VTA ACCESS PARATRANSIT
VTA ACCESS Paratransit
3331 N. First Street
San Jose, CA 95134
General Administration, Customer Service, Client Accounts & Eligibility
8:00 AM to 5:00 PM Weekdays (Closed Major Holidays)
Number: (408) 321-2300
TTY: (408) 321-2330
The paratransit eligibility application process begins with an informational brochure from VTA ACCESS Paratransit: (408) 321-2300 / (408) 321-2330 (TTY).
The paratransit information brochure contains a one-page application to complete and sign. Brochures are available in English,Spanish, Chinese and Vietnamese. VTA ACCESS Paratransit provides language assistance to any individual in need of translation services.
All information about the process, materials necessary to apply for eligibility, and notices and determinations concerning eligibility are available in accessible formats upon request. Formats include, but are not limited to: audio, large print, Braille, electronic files emailed or on computer diskette, and sign language.
Discontinued Sharks Train: Effective September 19, 2017, VTA will only operate regular light rail service to and from all Sharks games.
VTA Service Impacts: due to Levi's Stadium Event 9/21
Palo Alto Transit Center Re-opening 09/20/17: Palo Alto Transit Center will re-open to service on Wednesday, September 20, 2017 at 4:00 a.m.
October Service Changes: take effect on Monday, October 9th