Skip to Main Content Skip to Side Navigation Skip to Top Navigation
Customer Service Photo

Contact Me


Customer Service

(408) 321-2300

customer.service@vta.org


Home>Getting Around>Paratransit>Accessibility: VTA Access Paratransit

Accessibility: VTA Access Paratransit

VTA ensures a comparable paratransit service is provided to eligible individuals with disabilities who cannot use conventional public transit service due to their physical, visual or cognitive disabilities. Read to learn more about paratransit Service, eligibility, and how to apply.

New Account Balance Requirements!​ 

          Mexico Flag Vietnamese Flag Chinese Flag

VTA Access Paratransit vehicle

Current VTA ACCESS Paratransit Newsletter - The ACCESS Connection

Access Connection - Archive


Address and Telephone Numbers: 

CONTACTING VTA ACCESS PARATRANSIT

VTA ACCESS Paratransit
3331 N. First Street
San Jose, CA 95134
 
General Administration, Customer Service, Client Accounts & Eligibility
8:00 AM to 5:00 PM Weekdays (Closed Major Holidays)
Number: (408) 321-2300
TTY: (408) 321-2330

The paratransit eligibility application process begins with an informational brochure from VTA ACCESS Paratransit: (408) 321-2300 / (408) 321-2330 (TTY).  
 
The paratransit information brochure contains a one-page application to complete and sign. Brochures are available in English,SpanishChinese and Vietnamese.  VTA ACCESS Paratransit provides language assistance to any individual in need of translation services.
 
All information about the process, materials necessary to apply for eligibility, and notices and determinations concerning eligibility are available in accessible formats upon request.  Formats include, but are not limited to: audio, large print, Braille, electronic files emailed or on computer diskette, and sign language.

Mexico Flag Vietnamese Flag Chinese Flag
   

Connect
With Us:

Notices & Service Alerts

Last update: 11/17/2017

Thanksgiving Week: service information

South 11th at Williams Temporary Bus Stop Closure: Concrete repairs will close this Line 73 stop for approximately three weeks.

Temporary Bus Stop Relocation: for lines 25 & 60 through August 2019

Discontinued Sharks Train: Effective September 19, 2017, VTA will only operate regular light rail service to and from all Sharks games.