How to Get Help
Getting help while on board the bus is as simple as asking the operator. Operators can usually answer basic questions. The operator’s primary job is to drive the bus, which he/she may not be able to safely do if your question is complex or requires an in-depth response. The light rail operator can be reached by pressing the red emergency buttons found on board all of our trains.
You are always welcome to ask one of our Information Service Representatives (ISR) your questions. ISRs can be reached at (408) 321-2300 from 6:00 am until 7:00 pm during the week, and from 7:30 am to 4:00 pm on Saturday.
Emergency Security Telephones
Emergency security telephones at light rail platforms are housed in a tall, blue tower in an ADA compliant structure. These telephones require no money to operate and accomplish only two functions; one connects passengers to 24-hour automated bus and rail information, and, if desired, transfers the call to a telephone representative during Customer Service hours. The emergency button connects users to 911. A blue light on top of the unit moves into strobe mode and can be seen by anyone in the immediate area, when the 911 button is pressed.