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Paratransit Statistics

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  Paratransit Fiscal Year 2013
Annual
FY 2014
Annual
FY 2015
Annual
FY 16
Second Quarter
Met
Goal
FY 2016
Goals
  Passengers per Revenue Hour 2.50 2.60 2.60 2.40 Yes >=2.40
  Net Cost per Passenger $22.69 $23.16 $24.28 $29.27 No <=$26.75
  Ontime Performance 3 96.9% 96.7% 96.5% 92.6% Yes >=92.0%
  Complaints per 1,000 Passenger Trips 3 0.43 0.43 .47 0.40 Yes <=1.0
  Schedule Calls Response Time (minutes) 3 1.32 1.36 1.36 1.20 Yes <=2.0
  Days of Service Calls Response Time (minutes) 3 1.18 1.09 1.14 1.20 Yes <=2.0
  ADA Eligibility Certification within 21 Days 3 100.0% 100.0% 100.0% 100.0% Yes >=100.0%
  Preventable Maintenance Inspections Ontime 3 Unavailable 99.6% 100.0% 100.0% Yes >=95.0%
  Major Accidents and Incidents per 85,000 Passenger Trips 3 0.0 0.0 0.0 0.0 Yes <=1.0
  Non-Major Accidents and Incidents per 85,000 Passenger Trips 3 .03 0.1 0.47 0.5 Yes <=2.0
Note: Ridership goals were developed using budget projections.
3 New ADA Paratransit Performance Indicators for Paratransit effective FY 2014