Happy National Customer Service Week! The perfect time to shine a spotlight on the people who are often the very first (and one of the hardest-working) faces of our agency.
At VTA, our Customer Service Department anchors our relationship with riders, smoothing the path when things don’t go as planned, answering questions, solving problems, and creating goodwill.
This week, we pause to say: thank you.
What you do day in and day out is not easy, but it matters deeply to our riders, to our community, and to the success of VTA’s mission.
A Big Shout-Out to VTA’s Customer Service Team
We see the patience, empathy, and dedication you bring even on difficult days. We recognize unexpected challenges, and behind-the-scenes coordination you manage. We value your role as ambassadors, every positive call, email, or face-to-face interaction strengthens our agency’s reputation. We appreciate how you keep the lines of communication open between riders and operations, helping us learn, adapt, and improve. Thank you!
Why Customer Service Matters — Especially in Transit
In many industries, the quality of customer service is a key differentiator. In public transit, it’s even more critical: riders rely on us not just for a product, but for safe, dependable, and respectful service.
Research shows that a majority of customers (about 88%) are more likely to return to (or recommend) an organization if they receive good service, even if issues arise.
Every interaction you have, whether by phone, email, in person, or on social media, shapes how people feel about VTA. You’re not just answering questions: you’re building trust.
A Bit of History
Ultimately, it’s about more than one week of recognition — it’s about reinforcing a culture that values service, respect, and connection.
Thank you again to every member of VTA’s Customer Service Department.
You don’t always see the applause, but you certainly deserve it. Let’s make this week one to remember — because you make every week better for VTA and for our riders.