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We Want Your Feedback: What Additional Steps can VTA Take to Strengthen Trust in Transit
Cody Kraatz

*Updated on Oct. 27, 2020 to include links to survey in English and five other languages

Back in July, VTA launched its “10-Point Plan to Strengthen Trust in Transit” to ensure riders feel confident during these times of extraordinary caution. Now, we are continuing that effort to hear more from you on how we can continue to build your trust and level of comfort in riding VTA buses and trains.

We are asking for your input with a quick survey to help VTA ensure it is providing the public with a quality transit experience during the current COVID-19 pandemic. *You can take the survey in English, Spanish, Tagalog, Vietnamese, Chinese or Korean at: your participation, you can enter a random drawing for a $100 Amazon gift card by including your email address. 

Since the onset of the pandemic, VTA has adapted to meet the resulting unprecedented challenges while still trying to serve the needs of customers. With ridership and funding down significantly, VTA reduced service to a more reliable operating level. Over the past several months, additional protections have been put in place for our bus and train operators and passengers as ridership appears to be increasing gradually.

Face coverings are mandatory while riding, and are available on vehicles along with hand sanitizer dispensers. We continue to abide by social distancing rules, which severely impact capacity on a system. To help with this, we now offer real-time crowding information via the VTA endorsed Transit app to provide customers with better means to plan their trip. We are also encouraging riders to use contactless payment options. Service adjustments will have to be made over time as shelter-in-place restrictions ease and your feedback will help us meet the needs of our riding public. We appreciate you filling out the survey!

Read more about the “10-Point Plan to Strengthen Trust in Transit.” 

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