Next Generation Contact Center

S20179 - Next Generation Contact Center

Solicitation ID:
S20179
NAICS Code:
541511 - Custom Computer Programming Services
511210 - Software Publishers

Important Dates

Release Date:
Due Date:
Conference Date:

Overview:

VTA has moved its solicitations to ProcureNow. Please click on this link to find the latest RFP information: https://secure.procurenow.com/portal/vta/projects/6181. 

VTA seeks proposals (each, a “Proposal”) from qualified firms (each, a “Proposer”) to provide the technology services which will provide a comprehensive electronic system which will provide greater functionality for VTA’s customer service staff.

Notes

VTA has moved its solicitations to ProcureNow. Please click on this link to find the latest RFP information: https://secure.procurenow.com/portal/vta/projects/6181.

Added RFP S20179 Addendum No. 1 which can be found in the Addendums section.

11/17/2020 10am Pre-Proposal Conference Dial-In Information:

Microsoft Teams meeting

Join on your computer or mobile app

Click here to join the meeting

Or call in (audio only)

+1 408-889-1601,,596936027#   United States, San Jose

Phone Conference ID: 596 936 027#

Find a local number | Reset PIN

Addendums

Name Date Download

RFP S20179 Addendum No. 2

 12/01/2020 - 9:05 AM

Plan Holders

Company Name Street Address City State Zip Code
LogMeIn Ryan Hemmerich
R Bertalan
Cody Kraatz
LOGMEIN James Weldon
Genesys Kevin Tamura
Mercer Technologies Firm Garrett Mercer
AnswerNet Lynette Byrnes
Genesys DVO DVO Indiana
Source Management
NoQueue Inc NoQueue Inc
VTA Jennifer Mena California
Artificial Solutions Ryan Kuglitsch
Voice Products Inc. Marisa Shideler
Sonoma-Marin Area Rail Transit District Ken Hendricks
Servion Global Solutions Kip Goedesky
King TeleServices Rajesh Bajaj
Salesforce Dean Thomas 1 Market St. San Francisco California 94105
Nuance Derek Clarke 1 Wayside Road Burlington Massachusetts 01803
Zendesk John Feidt 1019 Market St. San Francisco California 94103
Transit Safety and Security Solutions Jean Claude Aurel 10506 S Halsted Chicago Illinois 60628
Sapient Kevin Stark 11030 Circle Point Road, Suite 110 Westminster Colorado 80020
SevenOutsource Steve Walse 113 Barksdale Professional Center Newark DE Newark Delaware 19711-3258
carahsoft willl heppner 11493 SUNSET HILLS ROAD reston Virginia 20190
Integration Partners Gail Caros 12 Hartwell Ave Lexington Massachusetts 02421
Kiefer Consulting, Inc. Chad Vander Veen 13405 Folsom Blvd., Ste 501 Folsom California 95630
Filius Corporation Jeannette Bernardo 13922 Deviar Drive Centreville Virginia 20120
Compass Solutions, LLC Suzanne Smock 1401 K Street NW, Suite 802 Washington District of Columbia 20005
Placement Club Cameron Crockett 149 New Montgomery Street, 4th Floor San Francisco California 94105
Incapsulate Manosh Chakravorty 1610 L St NW Washington District of Columbia 20036
Incapsulate Steve Carter 1620 L Street NW, 3rd Floor Suite D Washington District of Columbia 20036
Cognate Inc. Sanjay Sharma 1754 Technology Drive, Suite 212 San Jose California 95110
RingCentral Michael Meier 20 Davis Drive, Belmont, CA Belmont California 94002
Concentrix Chip Lilley 205 Bridle Trail United States Pennsylvania 15367
hexaware Alan Savitch 21453 bridge view drive boca raton Florida 33428
Computer SI Corporation Mark Antonacci 22 High Street Norwalk Connecticut 06851
Quiq, Inc. Adam Slobodian 22 S Grand Avenue Bozeman Montana 59715
Cornerstone Consulting & Technology Derek Lawson 241 5th Street San Francisco California 94103
Abacus Service Corporation April Szlaga 25925 Telegraph Rd Ste. 206 Southfield Michigan 48033
Nihilent Inc Sanjeev singh 2665 Long Lake Road, Suite 100 Roseville Minnesota 55113
The GBS Group Dianna Shoemaker 2696 Reliance Drive Suite 100 Virginia Beach Virginia 23452
Freshworks YuQin Lu 2950 S Delaware St Suite 201 San Mateo California 94403
Allied Telesis Inc Venu Gopal 3041 Orchard Parkway San Jose California 95134
Allied Telesis, Inc. Timothy Hopkins 3041 Orchard Parkway San Jose California 95134
la_info@ibigroup.com Colleen Kane 315 W. 9th Street, Suite 600 Los Angeles California 90015
Infinite Convergence Solutions Matt Ekram 3231 N Wilke St Arlington Heights Illinois 60004
SunPlus Data Group Sunny Duddilla 325 Lester Rd, NW Lawrenceville Georgia 30044
Infinite Pipeline Dale Waller 33 Worthington Access Dr Maryland Heights Missouri 63043
VTA anne baltao 3331 NORTH FIRST STREET SAN JOSE California 95134
RFx Analyst Inc Ryan Champion 34231 Camino Capistrano Suite 207 Dana Point California 92624
Miri Infotech Inc Manvinder Oberoi 37275 Niles Blvd Fremont California 94536
Twilio Chibuzor Oluo 375 Beale Street, Suite 300 San Francisco California 94105
CTQWorks Ventures Inc KP Bannanje 400 riversides ct Suite 113 Santa Clara California 95054
Southwest Credit Systems LP Kevin Bennick 4120 International Pkwy #1100 Carrollton Texas 75007
Parsons Ibro Muftic 44 Montgomery, Ste 880 San Francisco California 94104
Publicis Sapients Jason Taylor 4401 South Quebec Street, Suite 200 Denver Colorado 80237
ProTelesis Bill Markow 4686 Mission Gorge Pl. San Diego California 92120
TechTu Business Solutions, Inc. Gopi Chavali 4900 Hopyard Road, Suite 100 Pleasanton California 94588
Presidio Networked Solutions Group Dan Ornelas 5000 Hopyard Rd., Suite 188 Pleasanton California 94588
Continuant Jeff Taylor 5050 20th Street East Fife Washington 98404
MSRCOSMOS LLC Raghavendra Prabhu 5250 Claremont Ave Ste 249 Stockton California 95207
Alacrinet Steve Tsui 530 Lytton Ave Fl 2 Palo Alto California 94301-1541
Talkdesk Reno Arguello 535 Mission St., 12th floor San Francisco California 94105
Slalom Jack Thompson 555 Hamilton Ave Palo Alto California 94301
Ross & Baruzzini, Inc. Amit Sidhaye 6 South Old Orchard St. Louis Missouri 63119
Select Communications Stephen Hoffman 6021 Cypress Cove Drive The Colony Texas 75056
TransSIGHT Satinder Bhalla 6200 Stoneridge Mall Rd, 3rd Floor Pleasanton California 94588
VentureSoft Global Venkat Bhat 6600 Koll Center Parkway Pleasanton California 94566
8x8 Claire Dixon 675 Creekside Way Campbell California 95008
SmartProcure Ron Bjornsson 700 W. Hillsboro Blvd. Suite 4-100 Deerfield Beach Florida 33441
SaviLinx, LLC Laurie Attwood 74 Orion St. Unit Two, Ste 300 Brunswick Maine 04011
Acumen Building Enterprise Inc. Walter Allen 7770 Pardee Lane Suite 200 OAKLAND California 94621
Enghouse Transportation LLC Debra Hendricks 80 Tiverton Court Markham Ontario L3R 0G4
VOX Network Solutions Tonja Marcus 8000 Marina Blvd. Brisbane California 94005
CompuCom Daniel Miller 8106 Calvin Hall Road Fort Mill South Carolina 29707
NBA Engineering Jan Groupp 897 Hyde Street, 2nd Floor San Francisco California 94109
DiRAD Technologies, Inc. Kathy Cregan 9 Corporate Drive Clifton Park New York 12065
TTEC Government Solutions Scott Hartman 9197 S Peoria Street Englewood Colorado 80112
TTEC Jim Ziaja 9197 south peoria street Englewood Colorado 80112
EIGHTCLOUD Ajay Nair 9805 NE 116TH ST; #7156 KIRKLAND Washington 98034
General Datatech, L.P. Brant Kersten 999 Metromedia Place Dallas Texas 75247
Prime Venor Inc. Kim Jones Cedar Avenue Wilmington North Carolina 28403
Sparkcentral Laurane Potie Kempische Steenweg 311 Hasselt 3500
North America Procurement Council Inc., PBC Eric Johnson PO Box 40445 Grand Junction Colorado 81504