Title VI


Organizational Commitment

Santa Clara County, the heart of the Silicon Valley, is home to one of the most innovative, creative and diverse communities in the country. With a population of 1.7 million people, more than half of the County’s residents speak a language other than English at home compared to 20% of the United States population in that same demographic.

Because of our multicultural customer base, VTA recognizes its opportunities and obligations by proactively ensuring that our policies, services and programs are delivered by communications tools and processes that are inclusive and effective. By these actions, we can make certain that no person, because of their race, color or national origin is denied meaningful access to our transportation services, programs and information.

VTA supports the goal of Title VI and its Executive Orders on Limited English Proficiency (LEP) and Environmental Justice to provide meaningful access to its services, projects and activities by low-income, minority, and limited English proficient persons.

VTA is strongly committed to meeting its regulatory requirements under Title VI. The organization is structured so that oversight and management of policy development, training, regulatory compliance, reporting and monitoring of all anti-discrimination policies  as it relates to Title VI and LEP are centralized in one department; the Office of Civil Rights. Employees from every division within the organization work cooperatively to contribute to the success of our Title VI program.


Jaye Bailey, J.D., EEO Officer
(408) 321-5581 

Sandra Escalante, Human Resources Analyst
(408) 321-5563

Mark Greene, Human Resources Analyst
​​(408) 321-5916

Jasmin Fender, Human Resources Analyst
(408) 321-5545

Gail Gauvin, Associate Human Resources Analyst
(408) 321-7531

VTA will:

  • Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin.
  • Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations.
  • Promote full and fair participation of all affected populations in transportation decision-making.
  • Prevent the denial, reduction, or delay in benefits related to programs and activities that benefit minority populations or low-income populations.
  • Ensure meaningful access to programs and activities by persons with limited English proficiency.

VTA Title VI Program

VTA’s 2019 Title VI Program contains the documents which show the agency’s commitment to upholding federal requirements concerning Title VI of the Civil Rights Act of 1964. The documents include information such as:

  • VTA’s complaint procedure for discrimination based on race, color, and national origin
  • The language assistance services VTA provides to Limited English Proficient (LEP) populations
  • Summary of outreach efforts made since the last Title VI Program submission
  • The demographics of VTA’s service area.

In addition to satisfying Title VI regulations, this program also allows us to identify areas where service can be improved for minorities, low-income groups, and LEP individuals.

Access the program summary or translation to:

Download VTA's Public Participation Plan.

Download VTA's Limited English Proficiency (LEP) Plan, which determines the following languages for the agency: Spanish, Korean, Chinese, Vietnamese, and Tagalog.

If you would like to request the above Title VI information in an alternative format, please contact the Office of Civil Rights at 408-952-8901 or mark.greene@vta.org.

Title VI: Community Outreach and Title VI Contact List

VTA maintains a mailing list, which is used to notify organizations that provide services to disabled, minority, low-income or limited English proficient persons, of proposed programs or changes to transportation services. VTA encourages organizations or individuals to voluntarily enter their contact information on the mailing list.

If you have any questions, please contact VTA at (408)321-2300, (408)321-2330 TTY or customer.service@vta.org.

Notice to The Public

VTA operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964.

To request additional information on VTA’s Title VI and other anti-discrimination obligations, or if information is needed in languages other than English, please contact the Customer Service Center at:

Title VI Complaints

Any person who believes that he or she has been subjected to discrimination under Title VI may file a complaint with VTA.

Title IV Complaint Form

Complaints must be filed within 180 days of the alleged discriminatory act. Please call the Office of Civil Rights or submit your complaint in writing to the Title VI Coordinator:

Office of Civil Rights
Santa Clara Valley
Transportation Authority
3331 North First Street, B-2
San Jose, CA 95134
(408) 952-8901

Complaints may also be filed directly with the Federal Transit Administration, the Department of Fair Employment and Housing, the Federal Highway Administration and the Equal Employment Opportunity Commission.

VTA Title VI Complaint Process

The Santa Clara Valley Transportation Authority (VTA) grants all citizens equal access to all its transportation services. It is further the intent of VTA, that all citizens are aware of their rights to such access. This site is designed to serve as an educational tool for citizens so that they may understand one of the civil rights laws that protect their benefit of VTA programs and services, specifically, as it relates to Title VI of the Civil Rights Act of 1964.

We would like to hear from you. Let us know how this site meets your needs, and what type of information you would like to see in future updates.

Thanks for visiting. We are always updating our web page, so check here regularly for new information and materials. Be sure to bookmark the web page for easy reference!

What is Title VI?

Title VI is a section of the Civil Rights Act of 1964 requiring that “No person in the United States shall on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”

Note that Title VI does not address gender discrimination. It only covers race, color and national origin.  Other Civil Rights laws prohibit gender discrimination.

How do I file a complaint?

If you believe that you have received discriminatory treatment by the VTA on the basis of your race, color or national origin, you have the right to file a complaint with the VTA Title VI Coordinator. The complaint must be filed no later than 180 calendar days of the alleged discriminatory incident.

Title IV Complaint Form (pdf)

Methods of filing a complaint

The preferred method is to file your complaint in writing using the Title VI Complaint Form, and sending it to:

Title VI Coordinator
Employee Relations Department
Santa Clara Valley Transportation Authority
3331 North First Street, B-1
San Jose, CA 95134

Verbal complaints will be accepted and transcribed by the Title VI Coordinator. To make a verbal complaint, call (408) 321-5571 and ask for the Title VI Coordinator.

You also have the right to file a complaint with an external entity such as the Department of Transportation (DOT), a federal or state agency, or a federal or state court.

Should a complaint be filed with VTA and an external entity simultaneously, the external complaint shall supersede the VTA complaint and the VTA’s complaint procedures will be suspended pending the external entity’s findings.


Within 10 working days of receipt of the formal complaint, the Title VI Coordinator will notify the complainant and begin an investigation (unless the complaint is filed with an external entity first or simultaneously).

The investigation will address complaints against any VTA department(s). The investigation will be conducted in conjunction with and under the advice of the Employee Relations Department. 

The investigation may include discussion(s) of the complaint with all affected parties to determine the problem. The complainant may be represented by an attorney or other representative of his/her own choosing and may bring witnesses and present testimony and evidence in the course of the investigation.

The investigation will be conducted and completed within 60 days of the receipt of the formal complaint.

Based upon all the information received, an investigation report will be written by the Title VI Coordinator for submittal to the Chief Administration Officer.

The complainant will receive a letter stating the final decision of the Chief Administration Officer by the end of the 60-day time limit.

The complainant will have five (5) business days from receipt of the letter to appeal to VTA. If no appeal is received, the complaint will be closed. Appeals may also be made to the Federal Transit Administration, the Equal Employment Opportunity Commission, or the Department of Fair Employment and Housing.


Title VI Fact Sheets

Organizational Commitment and Complaint Procedure

Notice to the Public - Select Your Language