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What is the schedule map?
The schedule map will show you where lines intersect and also provide major cross street and landmark information.
What is the difference between Service Alerts and Real Time?
Service Alerts will notify you of long-term disruptions and detours in place, including reroutes, bus bridges, and moved/closed bus stops.
On the other hand, the Real-Time feature will be able to...
How deep are the single-bore tunnel station platforms?
At approximately 90 feet below ground, the boarding station platforms are comparable to other underground stations in California and around the United States. Within the Bay Area, it is about the same...
Did VTA environmentally clear the twin-bore tunnel? What would happen if VTA were to switch to the twin-bore tunnel now?
In early April 2018, the VTA Board of Directors approved VTA’s BART Silicon Valley Phase II Extension (BSVII) Project, certified the Final Subsequent Environmental Impact Report (SEIR) as CEQA lead...
What would happen if we switched to twin bore now?
In 2008, before the BART Extension Program was broken into two phases, a twin bore configuration with cut-and-cover stations was relatively advanced. However, those plans are now nearly 15 years old...
What is Real Time?
Real Time is a way to identify where in the route your bus or light rail train is currently. Real time data is fed from the bus or light rail train to keep track of the vehicle's location.
Our new...
Which agencies will own and operate the BART Silicon Valley Extension?
As Santa Clara County's Congestion Management Agency, VTA is responsible for designing and constructing the BART Silicon Valley Extension Program. VTA will own all the property, facilities, and...
How did VTA determine a single-bore tunnel was the best option for Phase II? Has the single-bore tunnel been used elsewhere?
During the environmental clearance phase of the VTA’s BART Silicon Valley Phase II Extension Project, both the twin-bore and single-bore tunneling methodologies were evaluated and assessed regarding...
Is the tunnel unusually deep?
At approximately 90 feet below ground, station platform and tunnel depth is comparable to several other stations throughout the United States. Locally, it is about the same depth as the Union Square...
How did the stations get designed the way they are?
All stations are designed per BART standards and house many required BART support facilities within:
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First, all stations have 700-ft long platforms to accommodate a typical 10-car BART train. ...
What are VTA's regional transfer rules?
VTA has agreements with the following regional transit operators to provide convenient transfers - find the details on our Regional Transfers page:
- Highway 17 Express
- Caltrain
- BART
- ACE
- AC...
Where can I buy or load value on a Clipper card?
Find out your options for loading value on a Clipper card on our Clipper page or on Clipper.com.
How can I contact VTA departments?
Find out how to contact ACCESS Paratransit, Human Resources, Board Secretary's office, Title VI and other departments on our Contacts page.
How do I claim medication I lost on VTA?
Medication (prescription and over-the-counter) left on VTA is destroyed immediately. These items are not stored or returned to owners.
How do I claim cash I lost on VTA?
Cash in excess of $100 left on VTA is turned over to the Santa Clara County Sheriff. Contact the Sheriff's office at 408-808-4400 to check for found cash.
What discounted fare programs does VTA offer?
VTA offers discounted fares for Youth (5-18), Senior (65+), and people with disabilities. Visit our Fares page to learn more.
What proof is required for discounted fares?
Visit our Fares page to find out what proof is required for Senior (65+), Disabled and Youth (5-18) discounts.
How do I get help with a lost or stolen Clipper Card?
If your card is registered, contact Clipper Customer Service to report it lost or stolen:
- Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or
- Call 877.878...
How do I get help with a lost Regional Transportation Connections (RTC) Card?
Visit 511.org for information about replacing a lost or stolen Regional Transportation Connections (RTC) card.
How do I report a safety or security concern?
In the event of an emergency, call 911 for immediate assistance.
Download the free VTAlerts app to report safety concerns, suspicious activities and medical emergencies. If you do not own a...
How to I claim something I lost on VTA?
If you have lost an item please call 408-321-2300 to check if your item has been turned in and find out how to claim it.
Most items found will be kept for 90 days, except cash and medication. To...
What are the age limits for discounted fares?
To qualify for discounted fares, Seniors must be age 65 or older and Youth must be age 5-18.
Visit VTA's Fares page for more information.