Front of the new VTA Downtown Customer Service Center
New Location For VTA’S Downtown Customer Service Center!

We’re moving!

Our San Jose Downtown Customer Service Center will be relocated, but don’t worry; we are moving just a few doors down from our old location.

Starting May 30th, 2023, we will be happy to help all our customers in person at:

2 North Market Street, San Jose, CA 95113.


Our hours of operation will remain the same: Monday to Friday from 9 am to 6 pm.

(Closed Saturday, Sunday, Labor Day, July 4, Memorial Day, Thanksgiving, Christmas, and New Year’s Day). 


Front of the VTA Downtown Customer Service Center

At 2 North Market Street, you will be able to:

  • Buy Tickets for our buses and trains.
  • Get Route information.
  • Inquire about lost and found items.
  • Pick up system maps and schedules.
  • Buy Tickets for ACE and Caltrain.
  • Purchase a Clipper card or reload the one you already have.
  • Apply and take your picture for the RTC (Regional Transit Connector) Discount card.
  • Fill in an application for the Access program.
  • And leave your compliments for our drivers!


The last day at our current location (55-A West Santa Clara Street) is Friday, May 26th, 2023.

And remember you can always call our Customer Service Number if you have any questions:  408-321-2300 or email us at:

We hope to see you there!

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