VTA COVID-19 Information Center

Service Updates

Service changes on June 8 will extend service hours and resume some routes.

On June 13Express 181 will be discontinued and Rapid 500 service will resume due to the start of BART service.

VTA riders must wear face coverings.

VTA is running reduced bus service, with some routes suspended or coming less often.

We are not collecting fares at this time.

Social Distancing

To meet social distancing health requirements, VTA is limiting passenger capacity as follows:

  • 11-20 passengers on extra-long buses: nine behind barrier, up to nine more family/household members, and two reserved seats in front 
  • 8-15 passengers on 40-foot buses  (most routes): six behind barrier, up to six more family/household members on standard 40-foot buses (seven on hybrid 40-foot buses), and two reserved seats in front
  • 7-13 passengers on 35-foot buses: five behind barrier, up to six more family/household members, and two reserved seats in front

Operators may need to turn on a "drop off only" sign and pass up customers if these limits are reached.

VTA Social Distancing Practices

VTA is taking the following steps to help customers and employees follow public health requirements and maintain six-foot social distancing to the greatest extent possible: 

  • Asking those who do not need to ride to save room for those who do
  • Deploying more 60-foot buses on busy routes
  • Loading some customers in the front of the bus, most through the rear door
  • Operators call dispatch as buses get too full for social distancing 
  • Documenting where we “pass up” customers so we can make service adjustments

 

Is this an Essential Trip? Yes - OK to ride. No - go home! Stay Home. Stop the Spread.

Cover your mouth and nose with a cloth face cover when around others

Wash hands for at least 20 seconds with soap and warm water or use alcohol-based hand sanitizers.

Avoid touching your face, particularly your eyes, nose, and mouth.

Cough or sneeze into a tissue, sleeve, or arm - not your hands.

If you are sick, PLEASE stay home.

Keeping Vehicles Clean

Each day, VTA buses and light rail vehicles are cleaned during daily servicing, removing routine dirt and debris.

Service Workers wipe down the interior and frequently touched surfaces are disinfected using a bleach-based cleaning solution.

    Service Alerts

    Want alerts about your route?

    Find your route on our Service Alerts page, or look for alerts at the top of your route’s page.

    You can also subscribe to real-time service alerts for your routes in the Transit app. This includes automated alerts for canceled trips.

    Meeting Service Challenges

    The COVID-19 pandemic is having an enormous impact on public transit ridership and revenue.

    Nevertheless, VTA remains committed to opening its doors to riders making essential trips, especially essential workers and those needing access public services and food banks.

    What’s behind VTA’s recent service changes? Will there be more change? What can you do?

    Access Paratransit Customers

    MV Transportation is responsible for operating, the cleaning and upkeep of the paratransit Access vehicles for VTA. 

    We are working hand in hand to be consistent with customer information sharing and vehicle cleaning efforts which include:

    • Daily cleaning of interiors (i.e. dashboards, steering wheels, railings, seats, seatbelts, etc.) 
    • Drivers are also provided cleaning supplies to decontaminate throughout the day.
    • Detailed cleaning is occurring twice a month, in addition to daily cleaning.
    • Drivers are provided with safety tips to ensure they are following the CDC recommended healthy habits (frequent hand washing, not touching face, etc.)

    VTA continues to closely monitor the Coronavirus Disease 2019 (also known as COVID-19), staying in contact with the Centers for Disease Control and Prevention (CDC) and the Santa Clara County Public Health Department.

    We understand how news of the virus is causing stress and anxiety, especially as it relates to travel and public spaces. We cannot stress enough how important it is for individuals to take precautions and responsibility for their own well-being to help slow the spread of COVID-19.

    Any public space creates an opportunity for exposure to respiratory viruses, which is why it’s important to review the best way to prevent infection. Of course, avoiding exposure is the primary way.

    People who think they may have been exposed to Coronavirus should contact their healthcare provider immediately. For the latest health information regarding Coronavirus, visit the Santa Clara County Public Health website at www.sccphd.org/coronavirus or www.cdc.gov.

    VTA remains in regular contact with the regional Operations Area of the state’s Office of Emergency Services and any additional response would be made in coordination with those organizations.

    Last Updated

    05/29/2020 - 10:16 AM