New BART Office and VTA Customer Service Center
Opening Soon: BART Public Information Office and New VTA Customer Service Center

VTA’s BART Silicon Valley Phase II Extension Project (BSV) will be opening a new Public Information Office later this year at 2 North Market Street, next to where the future Downtown San José BART Station will be. Members of the BSV Outreach Team will use this office for education and updates to the local community and stakeholders about the progress of the BSV Project and be available to respond to questions and concerns during project construction.  

VTA’s Downtown Service center team will move into the same building first in mid-June ultimately relocating with the BSV Information Office at 2 North Market Street. Customer Service representatives will continue to assist transit riders and the community with transit pass sales, including the Regional Transit Connection Discount Card, provide maps and schedules and trip planning and schedule information, return of lost & found items, as well as provide other assistance as needed. VTA selected and leased this location in a regular commercial leasing transaction after the landlord made the space available. Additional BSV offices in Santa Clara and San José near the future 28th St/Little Portugal BART Station are expected to open in the coming years as construction ramps up. 

BSV will also implement a local small Business Resource Program (BRP) to help prepare for and respond to major construction. The BRP includes working with the Cities and businesses to ensure visibility and access during construction. The program includes signage and wayfinding, a campaign to shop locally, business resource connections and support, and additional assistance for small businesses that meet specific criteria. Stay tuned for additional information about the Business Resource Program in a future blog post.

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