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Can I get a refund for lost or stolen passes?
No refunds will be made for purchased passes, based on VTA Board approved Fare Policy. Lost or stolen Day Passes or Monthly Passes will not be replaced.
How do I pay for parking at VTA's Milpitas and Berryessa Transit Centers?
There are three ways to pay for parking. All options require you to provide your vehicle license plate number or the last eight digits of your vehicle identification number (VIN), which is then...
What will construction be like?
During Phase II Project construction, activities on Santa Clara Street near Market Street will be primarily contained to a fenced-in staging area off-street. Construction will be similar to other low...
How do I use the farebox on VTA buses?
Boarding with a Clipper Card
Tag Clipper cards on the Clipper reader located next to the farebox.
Coins
You can use any U.S. coin up to $1.00 in value. Insert them one at a time. Foreign...
Where can I find VTA's light rail stations?
VTA's light rail stations can be found the "VTA Light Rail Stations" page, which includes the station, location, and Park & Ride option.
I am coming from BART, where can I connect with VTA to get to Levi’s® Stadium?
The VTA Orange line which serves Levi’s® Stadium connects with BART at the Milpitas Station.
How can I use VTA to reach Levi's Stadium?
VTA to Levi's - Simple as 1-2-3
1. Find where to board
2. Plan your schedule
3. Buy your ticket
Fill details on the VTA Levi’s® page
What is VTA's Night Stop safety policy?
As a safety measure, a VTA bus operator can stop at a location that is closer to your final destination than the regular stop, providing it is along the designated route.
This service is available...
How do I start riding VTA?
1. Plan Ahead
Download the Transit app, endorsed by VTA for trip planning and real time information.
Contact VTA Customer Service for a customized trip plan or with any questions.
Visit our Trip...
What VTA services does the SmartPass cover?
The Standard SmartPass is valid on all VTA local buses and light rail.
The Express SmartPass is offered only to SmartPass institutions who have partnered with VTA in its Express Bus Partnership...
Can I buy a SmartPass if my employer or residential development isn't participating?
No, you are not eligible to purchase a SmartPass as an individual.
Only employers, residential developments, and colleges within Santa Clara County may purchase a SmartPass. Institutions enter an...
Can Institutions purchase SmartPasses for individuals only interested in using them?
No. Institutions are required to purchase SmartPasses for all eligible individuals at a given location.
This requirement allows Institutions a cost-effective way to provide access to public transit...
Can a SmartPass coordinator view a specific employee’s SmartPass usage?
Due to VTA and Clipper’s Privacy Policies and state and federal privacy laws, SmartPass institutions are restricted to anonymized aggregated utilization data.
See SmartPass Instituion Portal...
I lost my SmartPass card, what should I do?
Please contact your SmartPass coordinator immediately.
All SmartPass replacements should go through the coordinators. VTA and Clipper cannot verify your SmartPass eligibility thus would not be able...
How do I determine my Location of Institution (Service Area)?
The per-person annual SmartPass rates are based in part on the VTA service available at the site’s geographic location. The following chart summarizes the Service Level at different geographic...
What are the carpool occupancy requirements?
The high-occupancy vehicle requirement for the SR 237 and US 101/SR 85 Express Lanes is three or more riders (or HOV 3+). Vehicles with two riders will be eligible for a 50% toll discount with a...
How do I use the free Wi-Fi on VTA?
The free Wi-Fi available on Light Rail, many buses, and select VTA Transit Centers (Winchester, Alum Rock and Chynoweth) helps you be more productive.
- Look for the “VTA Free Wi-Fi" network when...
Does VTA require and enforce proof of payment on light rail?
VTA light rail operates on a proof-of-payment system. You must possess validated fare while on the light rail system. Fare inspectors regularly patrol the system and ask passengers at random to...
What is 2016 Measure B
Santa Clara County voters have approved 2016 Measure B, a 30-year, half-cent countywide sales tax to enhance transit, highways, expressways and active transportation (bicycles, pedestrians and...
What are some VTA Programming and Grants?
The Programming and Grants section of VTA's Congestion Management Agency is charged with countywide fund programming and administration for Federal and State transportation grant funding recipients.
...What is a Trip Planner?
Our trip planner will help you plan your route based on your starting and ending locations. Your trip will be customized to get you to depart or arrive based on your needs. You can also select your...
What is the project timeline?
A project timeline is a visual list of tasks or activities placed in chronological order, which allows you to view the entirety of the project in one place.