ACCESS Paratransit FAQ

Customers may bring up to three (3) grocery bags or the equivalent onboard a paratransit vehicle. Customers must be able to control the packages that they bring with them aboard a paratransit vehicle...

Under Fares, Payment and Client Accounts Sign the form and submit required documentation to submit your request electronically. Once received, our team will process your closure and follow up if we...

Call or book a trip online 1–3 days in advance Same-day bookings are limited and considered premium trips Reservations must be made before 5:00 PM the day before for next-day service

You’ll receive: A paratransit non photo Id card. To obtain a photo ID card, mail us a passport size photo of yourself to Paratransit at 3331 N. First Street, San Jose, Ca 95134 A welcome packet with...

Yes. You can request reasonable modifications if needed due to your disability, as long as they don’t: Change the nature of the service Create safety risks Cause undue administrative costs or burden

A no-show occurs when: The vehicle arrives, but you are not present or ready within 5 minutes You cancel too late (within 2 hours of the pickup window) or decline at the door Frequent no-shows can...

Cancel at least 2 hours before your pickup window Late cancellations or no-shows are subjected to the no show policy including suspensions of service. See Rider’s Guide for additional details.

Yes: A Personal Care Attendant (PCA) may ride if eligible. Companions can also ride (fare applies)

Trips may be provided using: Minivans Sedans Cutaway buses Taxis Customer can expect any one of our vehicle types for their trip. Accessible vehicles will be deployed based on mobility type or per...

Instead of an exact pickup time, you’ll get a 30-minute pickup window, which may be scheduled up to one hour before or after your requested time. You may also request a trip with an appointment time...

Standard trip: about $4 one-way Premium trip: about $16 (e.g., same-day trips or extended service) Fares are typically up to twice the cost of regular VTA bus/light rail fares. Since we are a prepaid...

You may be approved as: Unconditional – You can use ACCESS for all trips Conditional – You can use ACCESS only under certain conditions Temporary – Short-term eligibility (e.g., recovery period)...

You must complete an eligibility process that includes: Filling out a Data Card (application form) Participating in a phone interview (about 30 minutes) Afterward, you’ll receive a decision by mail...

VTA ACCESS is a paratransit (shared-ride) transportation service for people with disabilities who cannot use regular bus or light rail services independently. It operates as a safety net for VTA’s...

Yes. All riders must recertify eligibility periodically after their certification period ends.

Drivers can: Help you from the first exterior door to the vehicle Assist with boarding and securing mobility devices If you need more help, you should travel with a PCA.

ACCESS operates within the same service area and hours as VTA bus and light rail, generally within about ¾ mile of fixed routes, with some extended (premium) areas.

Eligibility is based on your functional ability to use bus or light rail, not age, income, or ability to drive. Having a disability alone does not automatically qualify you—you must demonstrate that...