Provide safe, pleasant waiting areas that are clearly identifiable.
Provide clear branding, wayfinding and schedule signage. People are more likely to use transit if they feel safe, comfortable and have a clear understanding of how to use the system effectively.
Provide clearly marked and easily navigated ticketing systems that accommodate a range of users. Consideration should be given to providing multiple ways to obtain tickets depending on a person’s point of access and physical or cognitive abilities.
Provide universally-designed waiting area amenities to accommodate all users. Typical waiting area amenities include shelter, lighting, seating, trash receptacles, real-time signage, and accessible paths of travel.
- Provide real-time signage to allows riders to use the system more efficiently
- Ensure furniture and shelter design is consistent across the transit system branding to provide clear messaging to the rider.
- Provide a mix of backed benches, backless benches and single seats to allow for choice based on social or physical preference. Seating choices with backs and arms should be considered for seniors or people with physical disabilities.
Increase comfort at transit waiting areas through the addition of public art and nearby businesses such as coffee shops to make waiting more enjoyable.